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Help with an app or a tool

Tell us which app you use (web at pdf.pyrbit.com, iPhone/iPad, Mac or Android), which tool, and what happened. If a particular PDF causes the problem, say so — but please don’t attach private documents; we can usually help from a description or a screenshot with personal details hidden.

Many answers are already on the PDF tools pages (each has its own questions and answers) and in our guides.

Pyrbit Pro and payments

For a question about a Pyrbit Pro payment on the web, include the email of the Google account you signed in with and, if you have it, the Razorpay payment or subscription ID from your receipt email. Never send card numbers, UPI PINs or passwords — we will never ask for them.

To stop a web subscription renewing, use the link in Razorpay’s email about your subscription or cancel the AutoPay mandate in your UPI or bank app; you keep Pro until the end of the period you paid for. Subscriptions bought in the iPhone, iPad or Mac app are managed in your Apple account settings; on Android, in Google Play.

Privacy requests

To ask what data we hold about your web account, or to have it deleted, email us from that account’s address. How we handle data is explained in the Privacy Policy; for the Android apps, in the Android privacy policy.

Elsewhere

News and updates: X (@pyrbit), Instagram, Facebook and Reddit. For anything that needs an answer, email works best.